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FAQs

At Ola Properties we strive to give you, our guest, an Oahu vacation experience second to none. See below for some of our frequently asked questions or we're available to answer any of your less frequently asked questions as well!

  • Should I Book a Reservation During the Coronavirus Situation?

    Coronavirus & Ola Properties’ Reservations

    At Ola Properties, we know you may have concerns about the Coronavirus (COVID-19) and what it means for your vacation plans. We take the health and safety of our guests and employees very seriously and want everyone to feel safe and comfortable with your decision to travel at this time or not. To help put your minds at ease, we are introducing a revised cancellation policy during this period of uncertainty.
    Reservations booked directly with Ola Properties from now through July 31, 2020 with stay dates through December 31, 2020 are eligible for our revised policy. This revised policy will allow guests to cancel their reservation with a minimum 14 days notice and receive a 100% Future Stay Credit of the funds they have paid (deposits included) when booked and occupied within 1 year from the start date of the original reservation. Example: if you need to cancel a reservation scheduled to start on July 1, 2020 (and do so 14 days or more prior to July 1) all monies paid toward the reservation will be held as a credit toward a future reservation scheduled to begin on or before July 1, 2021.
    For cancellations within 14 days of arrival our normal cancellation policy will apply with no refunds at that point.

    Note: This is only for New reservations taken on or after March 12, 2020. No changes or cancellations will be permitted on any re-booked reservations using this revised policy. In the event the reservation is not rebooked and started within the 1-year, all funds in the Future Stay Credit will be forfeited. If you wish to gift or transfer the Future Stay Credit to someone else there will be a $150 administrative fee deducted from the credit.

  • Who do I call if I have a problem with my stay?

    Our local office is open Monday thru Fridays 9am – 5pm and located in Kapolei. We can help enhance your stay or answer any questions you have. Call us via phone at (808) 726-2878 or email us at [email protected]
    If you call us after hours someone will take your contact information and forward it to a member of our staff who will return your call.

  • How often are villas cleaned?

    Your villa is cleaned prior to your arrival and again after you leave. You can arrange for a mid-stay cleaning, or daily cleaning for an additional charge.

  • How much cleaning am I expected to do before I check-out?

    A check-out cleaning is included in the amounts that you paid. We do request dirty dishes be placed in the dish washer before you leave.
    If you are staying in a Residential Community we request that you place your linen and towels in the washer before you leave.

  • What is included in my villa vacation rental?

    If you provide us with your contact information and flight information we schedule someone to escort you to your unit. Parking, internet and cable is all included.

  • What are some of the fees that I can expect to pay?

    - Electricity in all properties except the Beach Villas
    - Reservations Fee
    - Loss / Damage Waiver

  • What are the different taxes I can expect to pay?

    General Excise Tax is 4.712%
    Transient Accommodation Tax is 10.25%

  • What is Ola Properties' cancellation policy?

    Guest shall inform Ola Properties in writing of Guest’s intention to cancel their reservation. For reservations made through third parties (HomeAway, Vrbo, AirBnB, etc), additional cancellation policies may be assessed by those third parties. It is strongly recommended that all Guests purchase travel insurance to protect against cancellation.

    You may cancel or modify your reservation at no charge within 72 hours of booking. Cancellation of reservation after 72 hours will result in forfeiture of monies and/or deposit(s) paid as allowed by law unless: (1) The Premises is re-booked for the same time period and at the same rate of initial booking. (2) If a portion of the rental time is re-booked, a pro-rata refund will be made. All refunds, whether in whole or pro-rata, will be subject to a deduction equal to 15% of monies and/or deposit(s) paid.

    To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we highly recommend that Guests purchase Trip Cancellation and Interruption Protection insurance to assure refund of deposits paid and reimbursement of other vacation payments. Ola Properties, Inc. offers such protection through Red Sky Travel Insurance.

  • Should I purchase Travel Insurance?

    Travel Insurance will help you get a refund when you have to cancel due to specific types of emergencies.
    Our Travel Insurance will cover you from the time you leave your house (on the way to your vacation) until the time you arrive at one of our properties.

  • When will I receive Arrival Instructions and the property address?

    - If you give us your contact information and flight information someone will meet you to show you around, then escort you to your room. They will show you around your room, answer any questions you might have, and even give you some secrets and tips on your area.
    - Your Arrival Instructions will be emailed to you at 10-days prior to arrival, so make sure we have your email address. If you don't receive your arrival instructions contact us immediately.
    - On most occasions an Ola Properties Representative will contact you to set up an appointment to meet with you when you arrive at the property.

  • Can I get a discount? Is the price negotiable?

    The best way to find out about our discounts and promotions is to sign up for our Newsletters. You will have access to the best discounts available.

  • What are the benefits of a Vacation Villa?

    There are no hotels in Makaha, so the best way to enjoy a peaceful, oceanfront retreat is to book a Vacation Villa.
    In Ko Olina there is a luxury hotel (Four Seasons Resort Oahu at Ko Olina), a timeshare property (Marriott’s Ko Olina Beach Club), a mixed use property (Aulani – A Disney Resort), and a luxury condominium (Beach Villas at Ko Olina). The Beach Villas have 2- and 3- bedroom luxury condos, and are considered “DIY”, making pricing for a family of four rather affordable.
    Off beach communities in Ko Olina are either gated or not, but all are considered upscale or luxury. These properties are perfect for an extended stay or for corporate bookings.

  • How is Ola Properties different from other property managers in Ko Olina Resort?

    Ola Properties takes extra effort to create a vacation experience for you. We connect ourselves to companies and vendors to create conveniences at your fingertips.
    - Help you arrange for Transportation
    - Help you to enhance your stay
    - Grocery Delivery
    - Senior Amenities
    - Baby Amenities
    - Romance Amenities
    - Book your Activities


    Arrange for unique opportunities to meet travel needs:
    - 1-Bedrooms
    - 2-Bedrooms
    - 3-Bedrooms
    - 4-Bedrooms